Shipping Policy – Sigfried Yvan (SY)

Last updated: November 13, 2026

At Sigfried Yvan, every pair is carefully prepared before leaving our Montreal workshop. This policy explains how we process and deliver orders in Canada, the United States and internationally.

1. Order processing

Orders are prepared and shipped within 1 to 3 business days of payment confirmation, Monday to Friday, excluding holidays.

Orders placed on weekends or holidays are processed the next business day. During peak periods or product launches, processing may take slightly longer; we will notify you by email if so.

Special orders (reserved sizes or widths, made-to-order pairs) follow the timeline indicated when you order.

2. Destinations, rates and delivery times

Exact rates and available options are shown at checkout before you confirm your order. Delivery times are carrier estimates and are not guaranteed.

We ship with trusted carriers such as Canada Post and (UPS / FedEx / Purolator), depending on the destination.

3. Duties and taxes

Canada: applicable taxes (GST, QST or HST) are calculated and included at checkout. No additional fees will be charged on delivery.

United States and international: orders shipped outside Canada may be subject to customs duties, import taxes and brokerage fees under the regulations of the destination country.

• Option A – if you collect duties at checkout For the United States, estimated duties and taxes are calculated and paid at checkout. You will not receive any additional bill on delivery.
• Option B – if you do not collect them These fees are the customer's responsibility and are usually billed by the carrier on delivery. SY has no control over these fees and cannot predict them precisely; we recommend checking with your local customs office before ordering.

Packages refused because of unpaid duties or taxes will be returned to SY. A refund will be issued minus the original shipping and return costs.

4. Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package at any time through that link or from your customer account.

5. Shipping address

Please check your address carefully before confirming your order. If you notice an error, email us as soon as possible at info@sigfriedyvan.com; we will correct it if the order has not yet shipped.

SY is not responsible for packages delivered to an incomplete or incorrect address provided by the customer. Any reshipping costs will be the customer's responsibility.

Some shipping options do not deliver to P.O. boxes.

6. Lost, delayed or damaged packages

If your package has not arrived within the estimated timeframe, or arrived damaged, contact us within 7 days of the expected delivery date at info@sigfriedyvan.com, with your order number and, if applicable, photos of the package and the shoes.

We will open an investigation with the carrier and offer you a solution: a replacement shipment or a refund, as appropriate.

Once the carrier marks a package as delivered, SY cannot be held responsible for theft or loss. We will, however, assist you with any claim to the carrier.

7. Size exchanges

Fit is guaranteed: if the size isn't right, the size exchange is on the house. See our Return and Exchange Policy for conditions and instructions.

8. Contact us

For any question about your shipment: Email: info@sigfriedyvan.com Website: sigfriedyvan.com

We personally reply to every message within 24 to 48 business hours.