RETURNS

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Our policy lasts 30 days. If it's been more than 30 days since your purchase, unfortunately we can't offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in the original packaging.

Certain types of goods are not eligible for returns. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that are not eligible for returns:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item returned more than 30 days after it was delivered
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or declined.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time for your refund to officially be posted.
Next, contact your bank. There is often a processing time before your refund is posted.
If you’ve done all of this and you still have not received your refund yet, contact us at info@sigfriedyvan.com.
Sale or Promotional Items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.

Exchanges (if applicable)
We only replace items that are defective or damaged. If you need to replace yours with the same item, email us at info@sigfriedyvan.com and send your item to: 5572 rue baldwin, Montreal, QC, H1K 3B6, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them so they will know you returned their gift.
Shipping
To return your product, you should mail it to the following address: 5572 rue baldwin, Montreal, QC, H1K 3B6, Canada.

You are responsible for paying for shipping to return your item. Shipping is non-refundable. If you receive a refund, the cost of shipping back will be deducted.

Depending on where you live, the time it may take for you to receive your exchanged product, may vary.

If you are shipping an item over $100, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.